FAQs
We ship from our overseas warehouse, and you will receive a logistics tracking number via email within 1-3 business days. Standard delivery time is within one week. You can track your order using the provided tracking number on the corresponding logistics website. Alternatively, you can email our customer service at hello@panapota.com with your order number, and they will assist you in tracking your shipment.
2. Smoke when Using Cookware: Does PanaPota cookware produce a lot of smoke when used?
The amount of smoke produced is not related to the cookware itself but depends on the type of oil used and the cooking temperature. We recommend using PanaPota cookware at temperatures below 250 degrees Celsius and using a small amount of oil to avoid excessive smoking.
3. Compatibility with Induction Stove: Can I use PanaPota cookware on an induction stove?
No, some PanaPota products can be applied to all stoves, please check the product description to determine if it is possible.
4. Safety of Coating: Is the non-stick coating safe for food and humans?
PanaPota's non-stick coating is 100% free of PFOAs, PFAs, Lead, and Cadmium, making it safe for human use.
5. Cooking Variety of Foods: Can I cook all types of foods with PanaPota cookware?
PanaPota's non-stick coating is highly stable, resistant to acids and bases, and does not react chemically with other substances, making it suitable for cooking a wide range of foods, except for very hard or abrasive items like crabs and shells.
6. Non-Stick Coating Durability: Does the non-stick coating wear off, and how can I prevent it?
Under normal usage, PanaPota's non-stick coating does not wear off. Avoid using sharp or abrasive utensils and extreme high heat to ensure its longevity.
7. Contacting Customer Support: How can I contact customer support if I have issues with my cookware?
For urgent customer service, please contact hello@panapota.com. Depending on your location, specific email addresses apply.
8. Dishwasher Use: Can I put PanaPota pans and pots in the dishwasher?
The non-stick coating on PanaPota cookware is designed for hand washing to preserve its quality. Dishwashers can expose the cookware to high temperatures, hard water, and aggressive detergents, which may damage the non-stick coating over time.If you have a dishwasher with a steam cycle or a more gentle wash option, you may be able to use it for PanaPota cookware. However, we still recommend hand washing as the most effective and safe method for cleaning.
9. Harmful Substances: Does PanaPota cookware contain harmful substances?
PanaPota cookware undergoes thorough testing and does not contain harmful chemicals in the manufacturing process. It is certified by FDA, SGS, MA, and CNAS and is considered safe for daily use.
10. Recommended Utensils: What utensils are recommended for use with PanaPota cookware?
We recommend using rubber or silicone utensils with PanaPota non-stick cookware to prevent scratches and maintain its visual appearance.
11. Cleaning and Maintenance: How should I clean and maintain my PanaPota cookware?
To maintain the non-stick properties and extend the lifespan of PanaPota cookware, hand washing in warm soapy water is recommended. Dry thoroughly with a soft towel or kitchen paper. Regular maintenance and inspection are also essential.
12. Usage Tips: Any tips for using PanaPota pans and pots?
Follow our usage tips for efficient and safe cooking with PanaPota cookware.
13. Return Policy: What is the return policy for PanaPota products?
We offer a 30-day, no-reason return policy. If you are not satisfied with your product, you can request a return within 30 days of delivery for a full refund. Please ensure the product is returned in its original packaging with all accessories.
14. Stain Removal: How can I remove stubborn stains from the bottom of the cookware?
Stubborn stains can be removed with a mixture of baking soda and water. Detailed instructions are provided for effective cleaning.
15. Manufacturing Location: Where are PanaPota products manufactured?
PanaPota products are mainly made in world-class factories in China and Vietnam, adhering to strict ethical manufacturing practices and maintaining required standards.
Please note: This information is subject to change, and for urgent inquiries, please contact our customer service.